IT Support Lead Working with a leading organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems. Key Responsibilities Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups, and data archiving. Support and configure laboratory-specific systems such as Empower and LAC/E. Collaborate closely with Quality Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements. Coordinate with external vendors regarding system upgrades, patches, and service-level agreements. Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11. Develop, execute, and maintain validation protocols for IT systems and laboratory informatics platforms. Support internal and external audits, addressing findings in a timely and effective manner. Maintain comprehensive documentation for IT processes, validation activities, change control, and system configurations. Manage system configurations, custom fields, and integrations with laboratory instruments. IT Operations andamp; Infrastructure Provide leadership and daily direction to team members, ensuring efficient ticket management and resolution. Deliver desk-side, phone-based, and ticket-based support