Job Title - Customer Service Advisor Location - Birmingham Salary - £13.00 - £15.00 per hour DOE Hours - Monday to Friday (Apply online only) About the Role Our client is looking for a confident and compassionate Customer Service Advisor to join their busy team. This role involves making and receiving telephone calls with members of the public, providing information, support, and guidance in a professional and empathetic manner. This is an excellent opportunity for someone who enjoys speaking with people, has a strong telephone manner, and can remain calm and focused in a fast-paced environment. Key Responsibilities Making outbound and handling inbound telephone calls with members of the public Providing clear, accurate information while delivering excellent customer service Listening carefully to customers and responding with empathy and understanding Managing sensitive or challenging conversations in a professional manner Accurately recording call details and updating systems Meeting individual and team performance targets Working effectively as part of a busy customer service team About You Confident and professional telephone manner Naturally empathetic with strong listening skills Able to communicate clearly and calmly Comfortable working in a busy, target-driven environment Good attention to detail and basic IT skills Previous customer service or call-handling experience is desirable but not essential