Job Title: - Customer Experience Officer

Base Location: Kensington Town Hall, W8 7NX (Hybrid role)

Job type: - 3-month

Salary: PAYE - £21.52/hour

Roles and Responsibilities

• Manage and resolve Stage 1 complaints from receipt through to closure, ensuring compliance with policies and service standards.
• Communicate with residents via phone, email, and written correspondence in a professional, empathetic, and ...