Export Sales AdvisorLocation: Stoke-on-TrentSalary: £28,000 per yearWorking Hours: Monday to Friday, 38.75 hours - Hybrid working We are looking for an enthusiastic and skilled Export Sales Advisor to join our clients dynamic global manufacturing team. If you are passionate about customer service and have a keen eye for detail, we want to hear from you! This is a fantastic opportunity for someone with export experience or a strong interest in international sales and logistics. Key Responsibilities: Customer Communication: Engage with customers, agents, distributors, and freight forwarders to ensure smooth operationsOrder Processing: Accurately enter customer orders into the system, maintaining high attention to detailCross-Department Collaboration: Work closely with various internal teams to progress and complete orders efficientlyExport Documentation: Understand international shipping terms and manage the preparation of export documents, including invoices and packing lists, ensuring fast deliveryCustomer Queries and Complaints: Respond promptly to customer queries, resolve issues, and handle complaints with professionalismSales Support: Assist the Head of Sales for your markets with key tasks and administrative supportMarket Knowledge: Maintain an in-depth understanding of your markets to provide accurate and useful information for internal reports Skills and Experience Required: PC Skills: Proficiency in Word, Excel, and emailCustomer Service Experience: Proven experience