Credit Control Location: Leamington Spa Salary: £27,000- £29,500 Shift pattern: 8:00 am 4:30 pm, 8:30 am 5:00 pm, and 11:30 am 8:00 pm. You ll also work one Saturday out of every seven (9:00am 1:00pm) and one Bank Holiday per year, with time off in lieu provided. Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? We re working with a leading organisation to recruit a Customer Accounts Specialist to join their busy and supportive team. This is a pivotal role where you ll take full end-to-end responsibility for a portfolio of customers with more complex requirements. You ll manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high. About the Credit Control role: Manage a portfolio of customer accounts from setup through to debt recovery. Resolve customer queries with professionalism and strong objection-handling skills. Collaborate with the collections team on debt handovers as required. Keep CRM systems updated with accurate and detailed records. Identify and escalate issues preventing payment or resolution. Negotiate and validate payment plans where necessary. Monitor payment trends and escalate for credit checks where needed. Provide regular performance updates and contribute to KPI achievement. Champion process improvements and suggest opportunities for positive change. Requirements of Credit Cont