TPT are looking for an experienced Business Analyst to join the Business Change team, delivering high quality analysis across a varied portfolio of business, operational and digital change. Your initial primary assignment will be a significant CRM initiative where you will work across the change lifecycle to understand business and user needs, define future processes and journeys, shape requirements and support the delivery and adoption of an effective CRM solution. Longer term, you will have the opportunity to apply your skills across other initiatives, including portals, internal applications, process improvement and wider digital change. Key Responsibilities: Lead business analysis activities for the CRM initiative and, longer term, other business, operational and digital change initiatives. Understand the business problem, strategic objectives, user needs and intended outcomes before defining requirements or solutions. Analyse end-to-end customer, colleague and operational journeys, including processes, workflows, data, integrations, controls, reporting and exception scenarios. Translate business needs into clear analysis artefacts such as: Process maps (As Is / To Be) User stories and acceptance criteria User journey maps and workflow models Business cases and impact assessments Maintain clear traceability between business objectives, requirements, solution decisions and testing outcomes. Work collaboratively with business stakeholders, Product Owners, architects, ..... full job details .....