The Contact Centre Coach will play a key role in supporting and enhancing the performance of customer service teams within a leading Contact Centre environment This role is based in Bristol and requires a focus on coaching and mentoring to achieve operational excellence.Client DetailsThis is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high-quality service and operational efficiency.DescriptionProvide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.Conduct regular one-to-one sessions to identify strengths and areas for development.Monitor key performance indicators and implement strategies to meet targets.Develop and deliver training sessions to enhance team skills and knowledge.Collaborate with team leaders to ensure alignment with company goals and standards.Document coaching plans and maintain accurate records of progress.Stay updated with industry trends to incorporate best practices into coaching methods.Support the implementation of new processes and tools to improve customer service.ProfileA successful Contact Centre Coach should have:Previous experience in a coaching / mentoring / Team Leader role within a customer service environment.Strong knowledge of customer service processes and best practices.Excellent communication and interpersonal skills.The ability to analyse performance metrics and identify improvement opportunit