Role: Customer Service Team Leader Location: Glasgow - Hybrid working Salary: 29,500 + Benefits Contract: Full-time, Permanent About the Role We''re looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team. In this role, you''ll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day. You''ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service.Monitor performance, provide coaching, and conduct regular one-to-one reviews.Handle escalated queries, ensuring swift resolution and customer satisfaction.Implement best practices to improve efficiency and service quality.Collaborate with other departments to streamline processes and enhance customer experience.Report on KPIs and contribute ideas for continuous improvement.About You We''re looking for a Customer Service Team Leader who is:Experienced in customer service leadership, ideally within a fast-paced environment.Passionate about people development and skilled in coaching and motivating teams.Organised and proactive, with strong problem-solving abilities.Excellent communicator with a customer-first mindset.Adaptable and able to thrive under pressure.What We Offer for this Customer Ser