Managing Consultant - Operating Model Redesign and Service Transformation Permanent Location: UK Based - Client-site travel as required Must be Eligible to work in the UK - Cannot provide sponsorship A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service-sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations and Improvement, Transformation Delivery, Capability Uplift and Performance Optimisation. You will guide clients through both diagnostic and hands-on implementation phases, ensuring measurable outcomes across - Process, People, Data and Technology. Role: Operating-model redesign and service transformation Customer journey optimisation Transformation recovery and turnaround Multi-workstream programme delivery Governance, risk and commercial oversight Benefit realisation and performance improvement Capability building and sustainable change You will: Lead workstreams or mid-scale programmes Act as a trusted advisor to senior operational leaders Facilitate workshops, diagnostic assessments and journey redesign Translate strategy into actionable roadmaps and delivery plans Provide structured governance and delivery discipline Coach blended teams across consultants, associates and client stakeholders Experience Required: Proven track record delivering transformation