Field Service Engineer - Packaging Machinery

📍 Field-Based | UK-Wide Travel
💰 Competitive Salary + Company Vehicle + Benefits

An exciting opportunity has arisen for a Field Service Engineer to join a leading supplier of specialist packaging machinery.

Due to continued growth and expansion, we are looking for a motivated and skilled engineer to strengthen our service team. This is an excellent opportunity to work with industry-leading equipment, providing installation, maintenance, troubleshooting and technical support to customers across the UK.

The role offers long-term career development, ongoing training, and exposure to a wide range of packaging machinery within the cosmetic, personal care, pharmaceutical, healthcare and manufacturing sectors.

The Role

As a Field Service Engineer, you will be responsible for supporting customers through the installation, commissioning, servicing, maintenance and repair of packaging machinery. You will work closely with the Service Manager and wider engineering team, ensuring excellent customer service and high technical standards at all times.

This role involves regular travel throughout the UK and occasional overseas travel. Overnight stays will typically be required 1-2 nights per week.

Key Responsibilities

• Carrying out planned preventative maintenance and routine servicing on customer equipment
  
  
• Diagnosing and repairing mechanical, electrical, pneumatic and control system faults
  
  
• Attending customer breakdowns and providing effective troubleshooting support
  
  
• Installing, commissioning and setting up new machinery at customer sites
  
  
• Performing machinery modifications, upgrades and improvements
  
  
• Providing technical support both remotely and on-site
  
  
• Identifying recurring issues and recommending preventative solutions
  
  
• Completing service reports and maintenance documentation accurately
  
  
• Supporting machinery testing and factory acceptance testing when required
  
  
• Delivering operator training and technical guidance to customers
  
  
• Working in accordance with health and safety requirements and company procedures
  
  
• Building and maintaining strong customer relationships
  
  
• Supporting equipment demonstrations alongside the sales team when required
  
  
• Representing the business professionally at all times
  
  

About You

We're looking for a hands-on engineer with strong fault-finding abilities and a customer-focused approach.

Essential Requirements

✅ Completed engineering apprenticeship or equivalent engineering qualification

✅ Strong mechanical and electrical engineering knowledge

✅ Experience diagnosing and repairing industrial equipment

✅ Excellent problem-solving and fault-finding skills

✅ Ability to work independently and manage your own workload

✅ Strong communication and customer service skills

✅ Full UK driving licence

✅ Willingness to travel throughout the UK and stay away when required


Desirable Skills & Experience

✅ Experience servicing packaging machinery, process machinery or automated equipment

✅ Knowledge of pneumatic systems and control systems

✅ Experience within manufacturing, FMCG, pharmaceutical or packaging environments

✅ Previous field service engineering experience

✅ Ideally located within approximately 2-3 hours of Buckinghamshire


What's On Offer?

• Competitive salary
  
  
• Company vehicle provided
  
  
• Business mileage allowance
  
  
• 25 days annual leave plus bank holidays
  
  
• Company pension scheme
  
  
• Life assurance benefit
  
  
• Ongoing training and development
  
  
• Opportunity to work with innovative machinery and technologies
  
  
• Long-term career prospects within a growing business
  
  

Working Hours  Monday to Friday

Standard full-time hours with flexibility required to support customer requirements and travel commitments.

If you're a skilled Service Engineer looking for a varied field-based role with excellent training, career development and the opportunity to work with cutting-edge packaging machinery, we'd love to hear from you.

Apply today for immediate consideration.