Business Systems Assistant Location: Hitchin, Hertfordshire (5 days per week on-site) Type: Permanent Salary: 33k - 35k depending on experience Are you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business. You''ll be the vital link between business users, systems and data-providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you''ll want to apply for. What you''ll be doingProviding day-to-day 2nd line support for Microsoft applications and general IT queriesManaging users and devices across a Microsoft Server environment (AD, O365, RDS, printers)Acting as the subject matter expert for productivity software-diagnosing, replicating and resolving system issuesWorking closely with senior leadership and departments to develop accurate, meaningful reporting using SQLSupporting the Business Systems Manager with system improvements, process development and automationGathering requirements from stakeholders and translating them into technical solutionsInvestigating and troubleshooting issues, liaising with third-party vendors where requiredSupporting testing, rollout and ad