NEW CONTRACT ROLE - LEVEL 2 TECHNICIAN ASAP START Onsite - Chelmsford 3-6 Month Contract Possible Extension THE OPPORTUNITY We''re looking for an experienced Level 2 Technician to support an onsite deskside support contract in Chelmsford. This role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It''s ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support. THE ROLE Provide deskside support for service requests involving PCs, laptops, phones, and peripheral devicesDiagnose and resolve hardware and basic software issuesPrepare, install, and configure end-user devicesDeliver professional, client-facing technical support with strong communication and customer servicePerform service tasks in line with defined procedures and standardsSupport equipment disposal and decommissioning activitiesAccurately document all work performed and update ticketing systemsWork independently while escalating issues where requiredProvide feedback on technical processes to help drive service efficiency improvements TECHNICAL SKILLS / REQUIREMENTS Experience working in a Level 1 / Level 2 IT support or deskside support roleStrong working knowledge of: PCs and laptopsPeripheral devicesBasic software troubleshooting Confident supporting end users in a face-to-face, onsite environmentStrong verbal and written communication skillsAbility to work on issues