Scheduling Team Leader - Social Housing Repairs & Maintenance

Full time, permanent

Based in Stratford

-34,000 per annum

Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.

Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.

The Role

As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.

You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.

Responsibilities

• Manage resource planning activities to maximise efficiency
• Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met
• Monitor KPI performance and analyse service failures to drive continuous improvement
• Carry out regular audits of team performance and address any issues identified
• Ensure all reporting systems are accurately maintained and updated in a timely manner
• Deliver excellent customer service to residents and clients
• Handle resident queries, manage appointment changes, and arrange bookings
• Support customer satisfaction initiatives, including surveys where required
• Attend meetings and provide regular updates to the team
• Promote a positive team culture and maintain high standards
• Assist with people management responsibilities where required
• Ensure compliance with company policies, procedures, and environmental standards
• Collaborate with other departments to ensure smooth service delivery

Key Criteria

• Experience within a scheduling or call centre environment
• Background in maintenance/repairs, ideally within social housing
• Strong customer service focus with an excellent telephone manner
• Good communication and organisational skills
• Ability to identify and resolve issues effectively
• Strong prioritisation skills and ability to meet deadlines
• Ability to work under pressure in a fast-paced environment
• High attention to detail
• Team player with supervisory or team leadership experience

What''s on Offer

• 25 days annual leave + bank holidays
• Long service awards
• Employee perks and discount scheme
• Paid volunteer day each year
• Ongoing training, support, and career progression opportunities
• Inclusive and supportive working environment

This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services.

For more information and your chance of securing this role, please apply online!