Portfolio Group are proud to be exclusively representing our client in their search for a Customer Service Specialist. Working with the Customer Care Team, you will be handling complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we''ll be in touch! Customer Care Specialist - Manchester 26,000 Role DescriptionIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Main ResponsibilitiesTake ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raisedRecord accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be producedTake ownershi