Overview

Role overview: We are looking for a Service Desk Analyst to join our team in London. Reporting to our Service Delivery Team Leader, you will provide 1st to 2nd line support to all Next15 hosted and supported brands. We operate a hybrid remote working model, so you will offer support from our office at 60 Great Portland Street, as well as remotely (UK-based) through telephone and email.Responsibilities

Ensure all new joiners have their laptops configured and that inductions are held to a high standard.Document procedures, standards, best practices, configurations, settings, installation sequences, and rollback instructions.Asset management, maintain accurate records of IT assets using internal tracking systems.Conduct daily checks of meeting rooms, resolve any issues, and communicate with building services as necessary.Qualifications

Technical skills with a thorough understanding of IT systems, applications, and infrastructure.Excellent service approach with a passion for delivering outstanding support.Logical reasoning and insightful approach.Organisational skills and the ability to coordinate workloads.Excellent stakeholder relationship managementExperience working in an IT service desk roleExperience in using Intune/JAMFBenefits

Excellent salary6% matched pension contributions30 days annual leaveGreen Car scheme that saves you up to 40% on the cost of driving an electric car with a wide variety of cars to choose fromGroup Life insuranceFlexible workingCareer progressionOpen and collaborative workplace cultureWhy Us

At Next15, our people are our biggest investment and greatest asset. Whether it''s creativity or analytical insight, we always look for people with a genuine passion for what they do, a desire to succeed and always endeavour to find new ways of working with clients. We are committed to creating an inclusive and a diverse workforce. We uphold and celebrate our differences. We do not discriminate. Regardless of your colour, race, ancestry, national origin, citizenship, social background, religion, gender identity, sexual orientation, age, marital status, disability, or veteran status, you are welcome to join us. Just bring your whole self.We are growth consultants. We are obsessed with finding ways to help our customers grow sustainably whether that''s focused on their revenue, brands or impact on the world. Everything we do is driven by data and embraces technology. We employ close to 4,000 people globally across our agencies, spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs, and policy communications.Our Mission and ESG

Our Mission:

We aim to become the world''s leading growth consultancy. Growth means more than increased sales and profitability; it includes growth in reputation, talent and product market share, valuation, innovation and talent retention. We view our clients through a digital lens to knit together insight, creative, business design, digital build and customer engagement under one roof to solve today’s business challenges.Environmental, Social and Governance:

We are committed to a more sustainable, equitable and diverse organisation with strong governance. For details on our ESG priorities and our latest ESG Report, please visit our website.

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