Parts Telesales Advisor Cardiff (CF11) £28,000 pa + bonus (OTE £32,200 pa) Monday Friday 8 00 (30-min lunch), plus 1-in-3 Saturdays 8 30 Join Our Trade Parts Team We re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. What you ll do In this role, you ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries What we re looking for We re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational ski