Commercial Waste Support Officer
Location: London (Office-based)
Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella
Contract: 4 months (initially)
Department: Environment | Local Authority

We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency.

The Role

You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction.

Key responsibilities include:

• Handling customer enquiries via telephone, email, and written correspondence
• Providing administrative support including data entry, record keeping, and document management
• Liaising with waste contractors regarding new, amended, and cancelled services
• Monitoring missed collections and service issues, ensuring timely resolution
• Managing Waste Transfer Notes in line with legislative requirements
• Maintaining sales trackers and supporting service reporting
• Assisting customers with account queries, payments, and direct debit setup
• Supporting basic debt recovery processes and maintaining accurate records
• Ensuring compliance with GDPR and internal data management policies

About You

• Previous experience in an administrative or business support role
• Strong customer service and communication skills
• Good working knowledge of Microsoft Office and databases
• High attention to detail and ability to manage multiple tasks
• Experience handling customer queries, complaints, or service issues
• Understanding of GDPR and data handling best practices
• Proactive, organised, and able to work collaboratively

About the Organisation
You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough.
Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
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