Customer Service RepresentativeJob OverviewWe are seeking a professional and customer-focused Customer Service Representative to join a busy and growing team. The successful candidate will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring an exceptional customer experience throughout the customer journey.This role requires excellent communication skills, strong attention to detail, and a proactive approach to problem-solving. You will be responsible for building positive customer relationships, resolving issues efficiently, and supporting the smooth day-to-day operation of the business.The primary objective of this position is to maintain high service standards, ensure customer satisfaction, and contribute to the overall success of the organisation.Key ResponsibilitiesManage incoming telephone calls and customer enquiries.Process and maintain customer orders accurately.Prepare and issue customer quotations.Respond to customer queries in a professional and timely manner.Provide product and service information to customers.Offer support and guidance to help resolve customer issues.Build and maintain strong relationships with customers.Investigate and resolve customer complaints, escalating where necessary.Maintain accurate customer records and documentation.Follow company procedures, service standards, and communication guidelines.Liaise with internal departments to ensure customer requirements are met.Identify and report any ..... full job details .....