Customer Contact Advisor – Water Metering Support

Job Type: Full-time, Temporary Ongoing
Pay Rate: £12.71 per hour
Start Date: Immediate / Available to start next week

We are seeking enthusiastic and organised individuals to join our Metering team on a temporary ongoing basis, supporting the delivery of a large-scale water meter installation programme.

The successful candidate will be responsible for contacting targeted properties to arrange appointments for our plumbing teams to visit and install new water meters. With approximately 1,800 properties ready to be scheduled, this role is key to helping us build appointment schedules quickly and efficiently.

• Make outbound calls to customers at selected properties to arrange water meter installation appointments.
• Explain the purpose of the visit and answer basic customer queries in a professional and helpful manner.
• Book appointments accurately into scheduling systems, ensuring customer availability and details are correctly recorded.
• Manage customer interactions positively, providing excellent service throughout the process.
• Maintain accurate records of calls, appointments, and customer outcomes.
• Work closely with the Metering and field teams to support delivery targets and appointment schedules.

We are looking for someone who:

• Has confident telephone communication skills and enjoys speaking with customers.
• Is organised, reliable, and comfortable managing a high volume of outbound calls.
• Has strong attention to detail when recording information and arranging appointments.
• Can work independently while contributing positively to a team environment.
• Has previous experience in customer service, call handling, scheduling, or administration (desirable but not essential).

• Temporary ongoing full-time position.
• Competitive pay rate of £12.71 per hour.
• Immediate start available, with candidates able to join as soon as next week.
• Opportunity to support an important water infrastructure programme.
• Training and support provided.

If you are confident speaking with customers, enjoy helping people, and have strong organisational skills, we would like to hear from you.