Job Title: Customer Service AdministratorLocation: Office-Based - Maidstone, KentWorking Pattern: Monday to Friday 8:45am - 5:30pmSalary: 28,500Duration: 12 Month maternity Cover - Possibility of extensionAre you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Administrator! We''re on the lookout for a dedicated professional ready to enhance our clients customers experience.About the Role:As a Customer Service Administrator, you will play a crucial role in delivering high-quality service to both our clients and internal teams. You will be working closely with various departments, including Sales, Marketing, and Operations, to ensure a seamless customer journey.Key Responsibilities:Oversee the running of the Customer Experience and Dispatch teamRequest and manage itinerary information from suppliersHandle general customer ticketing queries efficientlyAllocate and distribute tickets, preparing guest packs as neededEnsure all client information is accurately logged and updatedManage customer complaints, ensuring prompt resolution and feedbackProtect guest data in compliance with information security policiesWhat We''re Looking For:Strong attention to detail and organisational skillsConfidence and professionalism in customer interactionsExperience in a fast-paced dispatch or courier environment is a plusAbility to work well under pressure and prioritise tasks effectivelyExcellent commu