Service CoordinatorBanbury Up to 27,603 + benefits Hybrid workingWe''re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way The roleAs Service Coordinator, you''ll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service You''ll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date What you''ll be doingHandling customer enquiries by telephone and emailScheduling for Field Service Engineers in line with customer requirements and response timesProviding proactive updates to customers on service progress and planned workManaging service requests and ensuring CRM records are accurate and up to dateCreating and managing cost estimates and following up outstanding approvalsProcessing spare parts orders for approved workMonitoring open orders and work in progress to keep jobs moving through to completionInvestigating invoice queries and arranging supporting credit paperwork ..... full job details .....