Customer Service Manager - Commercial Linen Services Location: Hybrid (2 days from home, 3 days on-site or in-office)Salary: Up to £40,000 per year Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We''re looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region. This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment. About the RoleAs Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery. Key Responsibilities Serve as the primary point of contact for customers across your assigned regionConduct regular site visits to hospitals and healthcare facilitiesCarry out accurate stock checks and manage itinerary stock during visitsProactively resolve customer issues and maintain service satisfactionMaintain a consistent and professional standard of customer care across all touchpoints What We''re Looking For Experience in a customer-facing or field-based ser