We are recruiting on behalf of a well-established freight forwarder based in Hounslow for an experienced Operations Manager with strong experience in freight operations, customs compliance, AEO and ETFS. You will need to have a strong background within freight forwarding, with hands-on operational experience and proven experience managing teams and staff. You will also need a strong knowledge of: Customs compliance and procedures Customs audits and AEO standards ETFS shipments Import and export operations across different modes of transport Duties: Oversee day-to-day import and export operations across different modes. Handle operational and customs-related queries. Ensure customs records are accurate and kept up to date. Maintain high standards of customs compliance. Support and participate in customs compliance audits. Prepare and contribute to management reports. Manage, motivate and support the operations team. Provide operational training and guidance where required. Ensure the team is confident and competent in their day-to-day duties. Maintain an approachable and supportive management style. The successful candidate must have management-level experience within freight forwarding and demonstrable experience in the operational and customs-related duties outlined above. You will be an experienced people manager who can motivate a team, provide effective training and ensure high operational and compliance standards are consistently maintained. Freight forwarding ..... full job details .....