Exciting Hybrid Credit Controller Opportunity Your new company This dynamic and collaborative organisation was formed through the merger of leading accountancy and advisory practices across the UK and Ireland. With over 2,500 professionals working across regional offices, they deliver trusted, locally forged advice to SMEs while fostering a culture of innovation and professional growth. Their Cardiff office offers a hybrid working model, a supportive team environment, and a commitment to employee development through tailored career pathways and specialism support. Your new role As Credit Controller, you''ll play a vital role in managing client credit accounts, ensuring timely collections, and minimising financial risk. You''ll work closely with customers and internal teams to maintain accurate records and resolve payment issues efficiently.Your responsibilities will include:Maintaining accurate customer account recordsChasing outstanding debts via phone, email, and letterNegotiating payment plans with customers in financial difficultyEscalating overdue accounts to legal teams when necessaryAllocating and reconciling payments to ensure accuracyInvestigating and resolving payment discrepancies and queriesPreparing reports on overdue accounts, bad debts, and cash flowProviding insights on payment trends and credit riskCollaborating with stakeholders to resolve credit-related issuesSupporting smooth billing and invoicing processesEnsuring compliance with credit policies and lega