Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Job Title: IT Service Desk SpecialistLocation: Bristol 5 days on siteContract Type: 6 months - possibility for extensionWe''re looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications for a leading utility client.This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk.Key Responsibilities:Act as the first point of contact for incidents and service requests via JIRA/service deskLog, categorise, triage, and resolve tickets, escalating to 2nd line where requiredPerform daily system health checks and proactively log/manage issuesReview weekend batch streams and backup performance, escalating exceptionsManage user access and security provisioning (including Active Directory updates)Conduct periodic access audits ensuring compliance with data governance controlsCoordinate and implement Change Requests (CRs)Promote and migrate changes into Test and Production envi