2 weeks ago Be among the first 25 applicantsSuffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid37 hours per week - Flexible working options availableFixed Term or Secondment for 12 monthsJob Description

£33,366 per annum (pro rata if part time)37 hours per week - Flexible working options availableFixed Term or Secondment for 12 monthsAt Suffolk County Council, every role is a chance to create positive change. We''re not just a local authority; we''re a team of dedicated individuals working together to improve lives across our diverse communities. As our new

Warm Handover Project Officer , you''ll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If you''re passionate about making a real, tangible difference, it''s time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.Your Role And Responsibilities

This role will see you working within the Contact and Assessment Team to run the Warm Handover Referral Scheme (WHRS). This is a partner-to-partner referral scheme designed to connect clients with organisations that can better meet their needs, with your role focused on ensuring this service runs smoothly for the partners signed up to it, and the community it serves.On a day-to-day basis you will be the first point of contact for partner organisation’s request and queries, be in charge of the tracking and onboarding of new partners and ensuring all processes and forms are as up to date as possible. Part of your role will also involve liaising with the Suffolk Information Partnership (SIP), a network of 150 organisations representing the VCFSE and statutory sector in Suffolk, which organisations need to be a member of to benefit from the Warm Handover service.Your role within the Customer First Service will also involve supporting the Team Manager in the effective operation and delivery of excellent customer service in the Contact Centre, and to be personally accountable for specific identified targets within the broader remit of the team. This will involve managing risk, demand and resources on a daily basis in order to support vulnerable adults, children and young people accessing the service.You will need

To be passionate about social care and providing exceptional serviceExperience of communicating with a wide range of stakeholdersRelevant computer literacy (Explorer, Word, Excel, Outlook)A willingness to learn and evidence of continued professional developmentTo collaborate well with others and be flexible in your approach to meet the demands of the post and team.You can view a full list of requirements in the

Job and Person Profile (docx) . If you believe you can succeed in this role, apply. Even if you don''t meet all requirements, still apply. We would appreciate the opportunity to consider your application.The team

Customer First is a multi-channel, 24-hour contact centre who act as the first point of contact for Social Care in Suffolk. We operate across Adult and Community Services, Children and Young People Services and Mental Health.We work as a team to support one another, and work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our

Workforce Equality Report .For more information

Please contact

Laura Burns

for a casual conversation. You can reach them by calling

01473 296543

or emailing

laura.burns@suffolk.gov.uk .If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.How To Apply

Step 1 -

Read the

Job and Person Profile (JPP) (docx).Step 2 -

Click ‘Apply Now’ to start your online application.Step 3 -

Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the

Supporting Statement template .Describe a situation where you had to work closely with a team to achieve a common goal. What was your role in the team, and how did you contribute to the team''s success?Tell us about a time when you encountered a significant challenge in your work. How did you approach the problem, and what was the outcome?Give an example of a time when your attention to detail made a significant difference in the outcome of a project or task. How did you ensure accuracy and thoroughness in your work?Provide an example of a time when you had to communicate complex information to a diverse group of stakeholders. How did you ensure that your message was understood by everyone involved?Please note:

Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing

recruitment@suffolk.gov.uk

or calling

03456 014412 . If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.Closing date: 11.30pm, 26 March 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.In return, you’ll enjoy:up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering daysmembership of a competitive Local Government Pension Scheme (LGPS)travel, lifestyle, health and wellbeing benefitsperformance-related annual pay progression, in addition to an annual cost-of-living pay increasetraining and encouragement to expand your knowledgea variety of career development opportunities across our organisationdiverse and active staff networksflexible working options, with the right to request flexible working from your first dayPlus lots more!Seniority level

Entry levelEmployment type

Full-timeJob function

OtherIndustriesGovernment Administration

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