Job Title: Customer Service AdministratorLocation: Office based - PaisleySalary: 26,832 per annum plus monthly bonusJob Type: Full Time, PermanentWorking Hours: Mon-Fri, 40 Hrs per WeekAbout us:Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.About the role:As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.Key duties:Manage a high volume of inbound and outbound sales calls, emails, and live chatsMaintain strong product knowledge to respond to enquiries and provide tailored solutionsCollaborate with internal departments to ensure a seamless customer experienceDeliver excellent customer support, including order placements, handling queries, and providing product informationHandle customer queries professionally, both verbally and in writingMonitor and update order progressPrepare quotations and respond to enquiries promptlyProvide resolutions within agreed timescalesManage customer accounts effectivelyIdentify potential process improvements and recommend solutions to managementSupport team members to a