Customer Service Agent Location: Ormskirk, Lancashire (Office-Based) Salary: £26,000Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday About the Role We re recruiting a Customer Service Agent to join a dynamic travel reservations team. You''ll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.Key ResponsibilitiesRespond to enquiries by phone and email with expert, personalised adviceConvert leads into confirmed bookings while meeting individual and team sales targetsOffer additional services and upgrades to enhance customer valueManage bookings accurately and liaise with internal teams to finalise travel arrangementsBuild strong customer relationships and resolve queries professionallyStay informed on products, destinations, and promotions to support confident recommendationsWhat We re Looking ForExperience in sales, customer service, or travel reservationsConfident communicator with strong influencing skillsGoal-driven, self-motivated, and resilient under pressureHigh attention to detail and capable of managing multiple bookingsA team player with a proactive, customer-first mindsetTravel industry experience or knowledge is an advantageIf this sounds like the perfect role for you then please submit your CV.This vacancy is being handled by Aspire Recruitment. Please be aware we receive a hi