About UsPharmica is one of the UK''s leading online pharmacies, setting the standard in accessible, efficient healthcare. Our innovative approach drives everything we do, from leveraging cutting-edge technology to delivering exceptional customer service. We''re transforming the pharmacy experience to make healthcare more convenient and impactful, ensuring positive outcomes for our customers.About the RoleWe are seeking a friendly and organised Customer Service Assistant to join our team. This role involves providing exceptional support to our customers by managing inboxes, resolving queries, tracking lost parcels, and addressing customer needs efficiently and professionally. If you''re proactive, detail-oriented, and enjoy problem-solving in a fast-paced environment, this role offers an excellent opportunity to grow and make a meaningful impact.As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring their queries are resolved promptly and to the highest standard. Whether it''s tracking orders, processing returns, or answering product questions, your role will be integral to delivering a seamless customer experience.Key ResponsibilitiesCustomer Support and Query Resolution:Respond promptly and professionally to customer enquiries via email, chat, and phone.Assist customers with product information, order tracking, and general queries.Investigate and resolve issues related to lost parcels, damaged items, or incorrect orders.Process re