WHAT''S IN IT FOR YOU? Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction MUST HAVE''S Experience in customer service within hospitality and/or a telephone based role, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) NICE TO HAVE''S Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures SO, WHAT WILL YOU BE DOING? Providing exceptional customer service via email, phone, WhatsApp, and post Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying informed about product developments and market trends Resolving complaints and managing difficult clients professionally Supporting operational improvements within the team Keeping your line manager updated on your progress and objectives HELPFUL EXTRAS Opportunities for ongoing professional development Inclusive and diverse workplace culture Potential for career progression within the company Regular feedback and performance reviews Interested? Send your CV to i2i Recruitment today! Our mission of ''Making Recruitment Personal'' also means ..... full job details .....