Job Title: Data Engineer (BD&A - DAPM Live Service Support)

Max Rate: -430 per day inside ir35

Duration: 6 months

Location: Telford/hybrid 2 days per week onsite)

Active SC security clearance is required for this role.

Job Description:

We are seeking an SC Cleared Live Support & Monitoring Engineer to provide operational support across a suite of data integration and analytics platforms. This role focuses on maintaining stability, enhancing monitoring capability, and improving service visibility through consolidated dashboards and intelligent alerting.

Responsibilities

Live Service Support

• Provide ongoing live support across platforms including:
• Denodo
• Talend
• Pentaho Data Integration (PDI)
• Git
• MySQL
• Amazon Redshift
• Investigate, diagnose and resolve incidents across data and integration services
• Work closely with technical teams to maintain service availability and performance

Grafana Monitoring & Alerting

• Design, create and consolidate Grafana dashboards
• Transform multiple independent dashboards into a unified Live Service view with drill-down capability by service
• Gather monitoring requirements from stakeholders
• Configure and implement alerting for legacy services that currently lack monitoring
• Deliver fit-for-purpose alert thresholds and notifications aligned to operational needs
• Improve visibility, observability and proactive incident management

Experience & Skills

Essential

• Active SC Clearance
• Experience supporting live production environments
• Exposure to data platforms such as Denodo, Talend, PDI, MySQL or Redshift
• Experience creating or maintaining Grafana dashboards
• Understanding of monitoring, alerting and service observability principles
• Strong troubleshooting and analytical skills
• Ability to gather requirements and translate them into monitoring solutions

Desirable

• Experience configuring Grafana alerting
• Experience working in a client-side environment
• Knowledge of legacy system monitoring uplift
• Familiarity with Git version control