We''re working with an established and growing UK technology services provider looking to appoint a Service Delivery Manager to take ownership of key customer relationships, oversee service performance and drive continual service improvement. This is an opportunity to join a well-established business where you''ll play an important role in maintaining strong customer relationships, ensuring service excellence and contributing to the continued growth of the organisation. About the Company Our client is a well-established UK technology and managed services provider, delivering a broad range of IT, connectivity, cloud and communications solutions to businesses across the UK. With a strong reputation for service delivery and customer satisfaction, the business continues to grow and invest in its people, technology and service capabilities. They are now looking to strengthen their Service Management team with an experienced Service Delivery Manager who can take ownership of customer relationships, ensure contractual commitments are met and identify opportunities to enhance service performance. The Role As a Service Delivery Manager, you''ll be responsible for managing a portfolio of customers, acting as their primary point of contact for all service-related matters. You''ll work closely with internal technical teams, Account Managers and senior stakeholders to ensure services are delivered in line with agreed Service Level Agreements (SLAs), contractual obligations and customer ..... full job details .....