Overview

Technical Manager - Credit Hire

– Location: Bolton | Department: Legal | Employment Type: Permanent - Full Time | Application Deadline: 13 October 2025This role is responsible for the quality of work delivered in the Credit Hire teams (Litigation and Pre-Litigation) with responsibility for technical frameworks, controls, client service, and delivery profitability.Responsibilities

Own the quality of work produced in Credit Hire – results, performance and client care.Align quality and risk approaches with the wider Volume Legal teams to deliver a holistic, commercial delivery aligned with Operations; identify areas of focus and follow up initiatives and actions.Collaborate with Technical Directors/Managers across the business and with Growth/Sales/CAMs to develop and report against KPIs measuring quality and client care.Implement strategies across Credit Hire to improve performance metrics and client care, coordinating with supervisors, technicians, and the Technical Director to achieve quality objectives.Monitor, report and analyse trends in performance against KPIs; drive activities to improve performance and position the firm as a leader in the field.Analyse professional indemnity spend and loss of profit related to errors and complaints; coordinate efforts to reduce the cost of mistakes and protect the Keoghs brand.Design and deliver supervisory and case handling models (spans of control, caseloads, auditing) that balance quality with commercial practicality.Influence and lead supervisors to improve quality and client care; drive continuous improvement and capability development, anticipating trends and proposing pragmatic commercial solutions.Identify risks and propose pragmatic, commercial mitigation strategies.Support Growth/Sales/CAMS and PPCs to enhance client communication, including attendance at client meetings, reporting, feedback, satisfaction monitoring, and lifecycle reviews; drive client service improvements.Ensure services are delivered in line with client guidelines, with input from client leads as needed when changes may affect delivery.Manage a team of Technical Supervisors and Technical Leads; collaborate with auditors to meet client and internal requirements and lead pre-client audit processes within Credit Hire.Review workload, capacity, and strategies with operational colleagues to remove blockers; maintain a capacity plan to ensure optimum supervisory levels for quality and client care.Development and Training

Oversee ongoing technical training and development across Credit Hire, ensuring regular training on focus areas and refresher training.Promote development of people into new roles through onboarding, training, and development to improve engagement and reduce attrition.Lead training approaches in collaboration with Quality/Technical colleagues across file handling roles.Oversee personal development for all technical roles.Establish clear internal communications to engage with people at all levels and career stages and drive change and collaboration.Technical Policy and Strategy

Implement agreed firm-wide strategies in Credit Hire, ensuring consistency with other areas and collaborating with Growth/Sales for synergies.Regularly review emerging case-law and regulatory changes; update policy/strategy accordingly and communicate delivery across the firm.Coordinate delivery of agreed strategies and monitor success to ensure firm-wide consistency.People and Working Hours

Lead and motivate the team, ensuring best-in-class standards, customer service and systems; maintain strong cross-firm relationships with other Technical Directors/Managers/Leads.Engage in continuous improvement and personal development; 35 hours per week, Monday – Friday 9am – 5pm, with one unpaid lunch hour.Primary location: Bolton.Skills, Knowledge and Expertise

Solicitor / Legal ExecutiveProven track record in credit hire litigation and client-care driven resultsFinancial authority of at least £100k5+ years’ experience handling claims including litigation; pre-litigation experience preferredExperience as a Technical Manager / Lead or in a supervisory/Team Leader roleSoft Skills

Effective communication; ability to manage multiple initiatives and liaise with unrepresented and vulnerable claimantsStrategic yet hands-on; balance excellence with profitabilityStrong focus on quality, client care and results; organized and detail-orientedProactive, able to drive change decisively but with sensitivity to paceEnergetic leadership; able to recruit and champion best practicesAdept at prioritising and managing competing demandsBenefits

Davies Incentive Plan25 days holiday (increasing with service) with option to buy/sell 3 daysFamily Private Medical Insurance (Bupa) with option to upgradeSimply Health Care Cash PlanWeCare 24/7 wellbeing and financial and legal supportDeath in Service; Critical Illness Cover; PHI/Income ProtectionPension 5% Employee / 3% EmployerEmployee Resource Groups; Volunteering ProgrammeCycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym FlexDiscounts on online sites and local retailers*Probation applies to certain benefits

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