Senior Customer Service Officer Location; Cheltenham £15.06 per hour 37 hours per week Temporary Contract ongoingAre you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function.The Role You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.Key Responsibilities . Handle customer enquiries across a range of communication channels . Take ownership of more complex and escalated customer queries . Liaise with internal departments and external organisations to resolve issues efficiently . Deliver a professional and customer-focused service at all times . Support and coordinate corporate complaints and customer feedback processes . Promote best practice in complaint handling and customer service . Maintain and review customer behaviour and complaints policies in line with legislation and guidance . Support wider service improvement initiatives across the organisation . Manage the Personal Safety Register process and liaise with Health and Safety teams .