Due to continued growth, our client based near Royston is looking for a customer success officer within their operations department, reporting into the Customer Success Lead. The Customer Success Officer will support the Services team within the Operations department to coordinate all service delivery activities by acting as the liaison point between Clients, Associates, Client Relationship Managers and the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying £27,000-£30,000 depending on experience. Key Responsibilities: Project Coordination Acting as the main point of contact for all Dispute Resolution services from clients and new referrals Setting up projects, which includes implementing the processes for; Project set up; internal folders, Salesforce and other CRM s/databases Assigning and monitoring quality assurance and mentoring support Coordinating dates and venues, including booking venues as necessary, for parties and Associates Managing specific reporting for contracted clients. Maintaining information on the availability of Associates and using this information to allocate/deploy work appropriately in line with the Operational strategy Liaising with clients to ensure timely scheduling of work Reporting to relevant Stakeholders on changing aspects of delivery Ensuring all Stakeholders have access to the required and correct documentation at all stages for delivery and evaluation Mana