Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key!

This is not a hard selling sales role with cold calling – it’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.

Overseeing your own client accounts your duties will include…

• Looking after and maintaining regular contact with a given portfolio of customers
• Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
• Provide an excellent customer service to all general inbound calls to the department.
• Processing orders from customers over the phone, by email and online via the company website
• Developing existing customer relationships and working to sales targets – there is no cold calling involved
• Handling a variety of inquiries relating to deliveries, returns, repairs or customer support

Skills, Personality and Experience Required

• Telephone sales/customer service experience is an advantage but not essential as full training will be given – you must be confident picking up the phone!
• You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
• Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
• Excellent communication skills and rapport building skills

Working hours

• Monday to Friday - 8.30am to 5pm (30 Mins lunch)

Salary & Rewards

• £26,400 + OTE (£33,000 realistic in first year)
• Free parking available on site.
• Weekly training
• 22 days holiday + bank holidays + birthday off
• Product discounts
• Team events and 'away days'
• Cycle to work scheme