Job Title: Remote Support Engineer Job Location: Nottingham/Home Salary £55000 plus £6000 car allowance Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. About The Role: Provide remote monitoring, preventative maintenance, fault rectification and first line technical support on security systems, networks and cloud hoisted platforms (CCTV, ACS, VMS, Azure, AWS, TCP/IP, VLANS etc) as managed through our Security Service and OnVehicle propositions, ensuring maximum system uptime, early health warnings and rapid fault resolution. The role will also provide technical support and assistance to our field-based engineers and helpdesk team. Whilst this a remote role, occasional visits to customer security systems may be required. Duties and Responsibilities Monitor health and availability of security systems, networks and cloud services in line with any contract requirements, proactively identifying faults via system alerts, dashboards and analytics and taking appropriate actions. Remotely investigate system faults, resolving where possible or liaising and supporting the field-based engineers where onsite intervention is needed. Undertake remote planned preventative maintenance. Log, prioritise and manage incidents in line with contract SLAs (i.e. S1 S4) Manage users, permissions, devices and data flows. T