Resident Contact Centre Adviser£26,379 (in probation) rising to £27,767 per annumPeterboroughFull TimePermanentOur client has a fantastic opportunity for the right candidate to join their Resident Contact Centre Team working at Head Office, Shrewsbury Avenue.Hours of work are between 0800 - 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Resident Contact Centre Adviser you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all services to provide excellent customer services to residents and those who access our clients services.Key Responsibilities: (include but are not limited to).To be the first point of contact - with the emphasis on first contact resolution - to our clients customers through multiple channels - including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to ena