Our client, a dynamic and fast-growing organisation operating within the FMCG food and drink sector, is seeking a proactive and highly organised Sales and Operations Coordinator to support customer service excellence and end-to-end order management. This role offers an excellent opportunity for a commercially aware coordinator to act as a key link between customers, suppliers, logistics partners, and internal teams. Job Role Reporting to the Sales and Operations Manager, the Sales and Operations Coordinator will be responsible for the accurate and timely processing of customer orders, ensuring on-time, in-full delivery, effective communication, and high levels of customer satisfaction. You will manage orders through D365, coordinate with suppliers and logistics partners, and play a vital role in maintaining service levels, margin control, and operational efficiency. Responsibilities Accurately process all manual customer sales orders by 2pm on the day of receipt and issue purchase orders to suppliers and transport providers. Monitor and follow up on expected EDI orders, ensuring all orders are correctly received into D365. Confirm all customer orders within 24 hours for stock orders and within 48 hours for direct delivery orders. Ensure customers place orders within agreed lead times and proactively manage any exceptions. Act as a primary point of contact for customers, managing queries, complaints, and service issues professionally. Build and maintain strong working relatio