AskHR AdvisorLocation: Birmingham (Remote role) Salary: 14.29 per hour Hours: Full-time, 37.5 hours per week Working Pattern: Monday - FridayThe OpportunityOur Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met.As an AskHR Advisor, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.Key ResponsibilitiesManage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAsProvide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary proceduresAccurately record and manage HR data in line with GDPR and Data Protection requirementsCoach users to increase self-service and promote the use of available HR toolsWork collaboratively with wider HR and Employee Services teams to resolve queries effectivelyContribute to projects and continuous improvement initiatives across HR systems, processes and proceduresAbout YouYou will have a pro