First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global BrandAre you passionate about technology and delivering exceptional IT support? We''re working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.The RoleAs the first point of contact for IT support, you''ll play a key role in ensuring users receive a professional, responsive, and high-quality service. You''ll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.Key ResponsibilitiesProvide 1st line IT support to users across the London officeLog, categorise and prioritise helpdesk tickets through the IT service management systemTroubleshoot hardware, software and user access issuesPerform password resets and general user administrationDeliver deskside support for local users and remote support for international teamsSupport and administer Intune-managed devicesMaintain meeting room and shared office IT equipmentManage IT asset inventory and equipment procurementCollaborate with global technology teams on projects, rollouts and service improvementsSupport ..... full job details .....