2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent. Onsite - Monday to Friday - 8.30am to 4.30pm. Must be Eligible to work in the UK. Education Sector experience preferred Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers and Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School. Role: 2nd Line Support - Support Teachers and Students - up to 90 end users. Configuration of - MacOS, iPad OS, Chromebooks and Windows 11. Google Workspace for Education - Administration. MDM - JAMF or Intune etc - Set up Mobile Devices. Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc. Imaging of Workstations and Laptops. Maintenance of IT Systems, Network and Communications Infrastructure on a day-to-day basis. Managing end-user hardware provisioning, updates, security, connectivity. Supporting Infrastructure Network Switches, Domain Controller and Firewalls. Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware and services. Asset Management - Assist with the Inventory Management of software licenses, software, hardware and IT supplies. Managing, maintaining and developing IT Security and Compliance Policies. Align to school procedures and Health and Safety polices. Support with the smooth running and developmen