About the RoleThis is a brand-new role offering a rare opportunity to shape how critical business systems are managed and integrated across our client''s infrastructure. As Business Applications Manager, you will oversee the performance, resilience, and evolution of key systems, working closely with our vendors, internal IT teams, and senior business stakeholders.You''ll have a highly visible position, sitting as part of the Service Leadership Team (SLT) and helping drive a collaborative, customer-focused service culture across a 24/7 operation.Main ResponsibilitiesSystem Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance.Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration.Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews.Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement.Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality.Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value.Trai