User ResearcherDuration: 3 months initially (may extend)Rate: 550 per dayIR35: In scopeLocation: Fully remoteTo provide user research to support the development and adoption of a Government''s approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way.End-To-End Services understanding from a User and Case Study perspective.Supporting Services and re-design.Incident Management and Case Study Management.Required: Case study analysis Plan and conduct targeted user researchIdentify and prioritise user groups based on service impact, risk, and delivery needsGather insight on user needs, behaviours, pain points, and workarounds within live servicesSynthesise findings into clear, structured inputs for service maps and service blueprintsWork closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.Supporting Service Maturity and AdoptionContribute user evidence to an early view of service maturityIdentify themes that help explain service outcomes and constraints from a user perspective.Provide user insight to underpin a clear and credible narrative for leaders and directoratesSupport briefings and engagement activity with evidence-based findingsDemon