Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in roleStart date: October 2025 onwards Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you''ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in North Tyneside? We need people like you to support and guide our customers during difficult times. Whether it''s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We''re here to support you in being successful, meaning we''ll do everything we can to make sure you don''t miss that appointment, or can look after your family in an emergency. Just a few ways we''re doing this include giving you the opportunity to schedule your own breaks