Customer Service Assistant

Customer Service House Builder, Social Housing, construction Immediate until Christmas £12.94 + holiday Your new RoleAre you passionate about delivering excellent customer service and have experience in housing, construction, or building services? My client is looking for a proactive and organised Customer Coordinator to join a friendly team of 4-5 professionals.About the RoleAs a Customer Coordinator, you''ll be the first point of contact for customers, handling queries over the phone and ensuring their concerns are resolved efficiently. You''ll be responsible for updating customer records using in-house systems and spreadsheets, and collaborating closely with your team to maintain a high standard of service.Key ResponsibilitiesResponding to customer queries via phone and emailLogging and updating customer information accuratelyUsing internal systems and Excel spreadsheets to manage dataLiaising with internal teams to resolve issuesSupporting a collaborative team environmentThis is an on-site role Monday to Friday based in BirchwoodIdeal CandidatePrevious experience in housing, construction, building services, or a related fieldStrong communication and problem-solving skillsConfident using IT systems and Microsoft ExcelA team player with a customer-first mindsetOrganised, detail-oriented, and able to manage multiple tasksWhat you need to know - £12.94phr + holiday pay - Weekly pay - On site in Birchwood Monday to Friday - 37.5 hours per week can be flexible on starting t
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