2nd Line IT Support Technician Salary: £34,950.44 per annum Location: Redhill, with some travel to South Croydon Hours: Monday to Friday, 8:45am - 5:00pm Benefits: Free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more. DBS: Ideally, you''ll hold a DBS on the Update Service. If not, a DBS check will be required before starting. Ready to take your IT career to the next level? We''re looking for an experienced 2nd Line IT Support Technician to join a busy and supportive IT team. This is a fantastic opportunity for someone who enjoys troubleshooting, working with people and getting involved in both day-to-day support and wider IT projects. You''ll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students. The Role: As the 2nd Line escalation point, you''ll take ownership of more complex technical issues and work closely with the wider IT team. Key responsibilities will include: Providing 2nd Line support and resolving escalated technical issues. Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. Managing devices using Microsoft Intune and Autopilot. Supporting Active Directory, Entra ID and Group Policy. Troubleshooting Windows, hardware, software and networking issues. Supporting servers, switches, wireless networks and firewalls. Installing and ..... full job details .....