IT Support Engineer -1st and 2nd LineLocation: Derby -Hybrid after training -2 days from home Salary: 27-36k PA Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We''re looking for a talented 1st and 2nd Line IT Support Engineer to join our busy support team in Derby. You''ll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.Troubleshoot problems related to Active Directory, group policies, and user access permissions.Configure and deploy PCs, laptops, mobile devices, and peripherals.Support network connectivity, printers, and shared resources.Escalate complex technical issues to 3rd Line Support or external vendors where necessary.Maintain detailed and accurate records using the IT ticketing system.Follow IT security, data protection, and backup policies at all times.Skills and Experience Required:Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (