Key Responsibilities: Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing: Provide support for cloud and local server based business critical systems and security systems Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management Troubleshoot advanced network issues (routing, switching, VoIP) Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems. Implement and manage: Endpoint protection solutions (antivirus/encryption), Patch management systems, Two-factor authentication infrastructure. Ensure compliance with enterprise security policies Provide desktop support (in-person/remote) for employees, including VIPs. Support onboarding/offboarding (system deployment, IT inductions). Conduct IT training and maintain support documentation. Perform OandM for industrial PCs (production line support, backups, fault resolution). Maintain door access/CCTV systems and video conferencing equipment. Participate in after-hours/Weekend support (remote or onsite). Ensure IT environments comply with company global security policies.