We’re looking for a customer-focused and proactive Customer Sales Advisor to join a busy contact centre team. This role is ideal for someone who enjoys helping customers, handling enquiries and converting opportunities into sales.

About the candidate
You will be a confident communicator with excellent customer service skills and a positive, professional approach. Previous customer service or contact centre experience is beneficial but not essential.

Salary: £25,545 + Excellent Benefits
Hours: 37.5 hours per week, shift pattern across 7 days (must be flexiable)
Location: Reading, Office-based

What you''ll do

• Respond to customer enquiries by phone, email and online channels
• Deliver an excellent customer experience
• Process bookings and customer information accurately
• Resolve customer queries and complaints professionally
• Convert enquiries into bookings and identify upselling opportunities
• Maintain accurate customer records and follow up leads
• Support business promotions and campaigns

• Employee discounts
• 50% off food and drink when on and off shift
• Enhanced holiday entitlement
• Paid birthday leave
• Pension scheme
• Employee rewards platform